GARR-CERT Description (RFC 2350)
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1. Document Information
1.1 Date of Last Update
Version 1.2, published 26 June 2003.
Version 1.3, published 25 May 2022.
1.2 Distribution List for Notifications
Notifications of updates are submitted to the mailing list (in
1.3 Locations where this Document May Be Found
The current version of this document is available from the GARR-CERT
1.4 Authentication of this document
This document has been signed with the GARR-CERT PGP Master Key.
1.5 Revision History
1.0 - First release.
1.1 - New address and phone number.
1.2 - New phone numbers.
1.3 - New links, drop of fax number, new phone numbers.
2. Contact Information
2.1 Name of the Team
GARR-CERT: the GARR Network Computer Emergency Response Team.
INFN, Sezione di Firenze
Servizio Calcolo e Reti
Via G. Sansone 1
I 50019 Sesto Fiorentino (FI)
2.3 Time Zone
Central European (GMT+0100 and GMT+0200 from the last Sunday of
March to the last Sunday of October).
2.4 Telephone Number
+39 055 4572053
+39 055 4572723
+39 055 4572724
2.5 Other Telecommunication
2.6 Electronic Mail Address
Messages sent to this address are received by all GARR-CERT members.
2.7 Public Keys and Encryption Information
GARR-CERT has a PGP Master Key, used to sign GARR-CERT's official
documents (including this one):
Fingerprint: C6A5 D891 E4CA ACB5 A701 1876 C19C 4C93 6512 6042
It can be found at the GARR-CERT PGP page or at the PGP Public Key
Details on the PGP keys of GARR-CERT members can be found at:
2.8 Team Members
Leonardo Lanzi, of University of Florence, is the GARR-CERT
coordinator. The other team members are listed at:
2.9 Other Information
General information (in Italian) about GARR-CERT can be found at:
2.10 Points of Customer Contact
GARR-CERT can be contacted:
- by telephone (Mon-Fri, 8.00-17:00);
- by web using the form mentioned in Section 6.
3.1 Mission Statement
The purposes of GARR-CERT are:
- to assist the users of the GARR Networkin implementing
proactive measures to reduce the risk of computer security
- to assist the users of the GARR network in responding to such
incidents when they occur.
The GARR-CERT constituency is the community of the users of the GARR
Network, the Italian Academic and Research Network.
GARR-CERT is an operative service of the GARR Consortium.
GARR-CERT operates under the auspices of the GARR members and the
supervision of the GARR Consortium management.
In case of missing support from the local APM, it has authority to
obtain from GARR NOC the filtering of the involved node(s) on the
GARR network border routers.
4.1 Types of Incidents and Level of Support
GARR-CERT is authorized to address all types of computer security
incidents that occur at nodes connected to the GARR network.
The level of support given by GARR-CERT will vary according to the
severity of the incident and the GARR-CERT's resources at the time.
Every effort will be done to give some response within one working
No direct support will be given to end-users, as they are expected
to contact their system administrators.
GARR-CERT expects that the APM of the sites involved in security
incidents will cooperate in the resolution of the problem.
The incident handling procedure, which, in extreme cases, will lead
to filtering the compromised node(s) on the GARR network border
routers can be found at:
GARR-CERT is committed to keeping its constituency informed of
potential vulnerabilities, possibly before they are actively
4.2 Co-operation, Interaction and Disclosure of Information
GARR-CERT, unless explicitly authorized, will not divulge the
identity of nodes victims of computer security incidents.
4.3 Communication and Authentication
Telephone and unencrypted e-mail are considered sufficient for the
transmission of low-sensitivity data.
If it is necessary to send high sensitivity data by e-mail, PGP will
Network file transfers will be considered similar to e-mail for
5.1 Incident Response
GARR-CERT will help system administrators of nodes connected to the
GARR network in handling computer security incidents.
- investigating the nature and extent of the incident;
- determining the initial cause (e.g. vulnerability exploited);
- keeping contacts with other sites involved;
- reporting to other CSIRTs;
- helping in removing the vulnerability.
To make use of GARR-CERT's incident response services, please use
the methods listed in Section 2.10.
5.2 Proactive Activities
GARR-CERT coordinates and maintains the following services to the
extent possible depending on its resources:
- mailing lists.
- auditing services;
- dissemination of information about vulnerabilities and
recommended security measures;
- testing and developing security tools.
6. Incident Reporting Forms
If possible, use the following form to report a security incident:
While every precaution will be taken in the preparation of
information, notification and alerts, GARR-CERT assumes no
responsibility for errors or omissions, or for damages resulting
fron the use of the information contained within.
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