GARR-CERT Information

Type  Bits/KeyID     Date        User ID
pub   1024/6291A891  2000/01/24  GARR-CERT Master Key 
   Fingerprint: 9D8A 9CAC 902A 0C29 4432 B716 4674 92D4

It can be found at the GARR-CERT PGP page or at the PGP Public Key Servers.

Details on the PGP keys of GARR-CERT members can be found at: http://www.cert.garr.it/PGP/

2.9 Team Members

Roberto Cecchini of INFN, Section of Florence, is the GARR-CERT coordinator.

The other team members are listed at: http://www.cert.garr.it/membri.php3

2.10 Other Information

General information (in Italian) about GARR-CERT can be found at:

http://www.cert.garr.it/

2.11 Points of Customer Contact

GARR-CERT can be contacted:

via e-mail at <cert@garr.it>
messages sent to this address will be received by all the GARR-CERT members;
by telephone during regular office hours (Mon-Fri, 8.00-17:00);
by fax;
by web using the form mentioned in Section 6.

3. Charter

3.1 Mission Statement

The purposes of GARR-CERT are:

to assist the users of the GARR Network in implementing proactive measures to reduce the risk of computer security incidents;
to assist the users of the GARR network in responding to such incidents when they occur.

3.2 Constituency

The GARR-CERT constituency is the community of the users of the GARR Network, the Italian Academic and Research Network.

3.3 Sponsorship

GARR-CERT is an operative service of the GARR Network.

3.4 Authority

GARR-CERT operates under the auspices of the GARR members and the supervision of the GARR management.

In case of missing support from the local APM, it has authority to obtain from GARR NOC the filtering of the involved node(s) on the GARR network border routers.

4. Policies

4.1 Types of Incidents and Level of Support

GARR-CERT is authorized to address all types of computer security incidents that occur at nodes connected to the GARR network.

The level of support given by GARR-CERT will vary according to the severity of the incident and the GARR-CERT's resources at the time. Every effort will be done to give some response within one working day.

No direct support will be given to end-users, as they are expected to contact their system administrators.

GARR-CERT expects that the APM of the sites involved in security incidents will cooperate in the resolution of the problem.

The incident handling procedure, which, in extreme cases, will lead to filtering the compromised node(s) on the GARR network border routers -- as approved by the OTS GARR -- can be found at (in Italian): http://www.cert.garr.it/incidenti.php3

GARR-CERT is committed to keeping its constituency informed of potential vulnerabilities, possibly before they are actively exploited.

4.2 Co-operation, Interaction and Disclosure of Information

GARR-CERT, unless explicitly authorized, will not divulge the identity of nodes victims of computer security incidents.

4.3 Communication and Authentication

Telephone and unencrypted e-mail are considered sufficient for the transmission of low-sensitivity data. If it is necessary to send high sensitivity data by e-mail, PGP will be used. Network file transfers will be considered similar to e-mail for these purposes.

5. Services

5.1 Incident Response

GARR-CERT will help system administrators of nodes connected to the GARR network in handling computer security incidents. In particular:

investigating the nature and extent of the incident;
determining the initial cause (e.g. vulnerability exploited);
keeping contacts with other sites involved;
reporting to other CSIRTs;
helping in removing the vulnerability.

To make use of GARR-CERT's incident response services, please use the methods listed in Section 2.11.

5.2 Proactive Activities

GARR-CERT coordinates and maintains the following services to the extent possible depending on its resources:

mailing lists.
auditing services;
dissemination of information about vulnerabilities and recommended security measures;
testing and developing security tools.